Policy

Terms and Conditions

At Altima Stock Market Academy, we are committed to delivering high-quality courses and learning experiences that empower our students with actionable knowledge. As such, all course purchases and subscriptions are typically non-refundable. We stand by the value of our content and strive to ensure every student has a rewarding learning journey.

However, refunds may be considered under the following exceptional circumstances:

  • Access Issues Due to Platform Error:
    If access to a purchased course is not granted due to a technical glitch or issue on our platform, and the payment has been successfully processed, customers may be eligible for a refund. The complaint must be formally submitted to our support team, and if the issue remains unresolved within 7 working days, a refund will be initiated.

  • Duplicate Payments:
    If a customer accidentally makes more than one payment for the same course or product, the excess amount will be refunded through the original payment method used during the transaction.

  • Event Cancellations:
    In the rare event that a scheduled live session, webinar, or event is canceled by Altima Stock Market Academy, eligible participants will be entitled to a refund for the event fee.

⚠️ Please note:

  • Missed coupon codes, promo offers, or discounts are not grounds for a refund. Please ensure all codes are applied before checkout.

  • No refund request will be entertained unless it meets one of the valid conditions listed above.

  • All approved refund claims will be processed within 7 working days from the date of approval.

  • Refunds will be credited directly to the bank account or payment method used for the original purchase.

Privacy Policy

At Altima Stock Market Academy, we value and respect your privacy. This policy outlines how we collect, use, and safeguard your personal information.

Information We Collect:

  • Personal Information: Name, email address, contact number, payment details.

  • Usage Data: Course progress, log-in activity, device type, and interaction with the platform.

  • Communications: Any messages or inquiries sent to our support team.

How We Use Your Information:

  • To deliver course content and manage your learning experience.

  • To process payments and provide receipts or confirmation emails.

  • To respond to support queries and provide customer assistance.

  • To send important updates, newsletters (if opted-in), and promotional offers.

  • To improve our courses and platform through analytics and user feedback.

Data Protection:

We implement industry-standard security measures to protect your personal data against unauthorized access, disclosure, or misuse. Your information is stored securely and is accessible only to authorized personnel.

Third-Party Sharing:

We do not sell, rent, or share your personal information with third parties for marketing purposes. Limited data may be shared with trusted service providers only to the extent necessary to perform essential services such as payment processing or email delivery.

For any queries or concerns, feel free to contact our support team at altimastockmarketacademy21@gmail.com

We appreciate your trust and look forward to being part of your trading and investing journey.

Happy Learning!
Team Altima Stock Market Academy